I examine each product closely to locate any visible errors, then move it around half an arms length away to determine if I can still see it! Ones that aren't visible from that distance are a-grades, while ones that are end up as b-grades. Any issues are purely cosmetic! I also test each product for usability and if it breaks it gets thrown out, along with any items with significant cosmetic defects. If you have a usability issue with a b-grade item, that isn't normal, so please contact me!

I do my best to make sure every order gets sent out as quickly as possible, but I do usually like to leave a couple days for people to cancel or adjust their order to avoid issues! Generally, please allow 3-7 business days.

please note that I am not responsible for any lost or damaged mail, once handed off to the post office.

however, I am available to help file a claim! any refunds will ONLY be dispersed if the claim is approved by InsureShield, so it's in your best interests to work with me and provide all needed info!

here are the typical steps to take:

1. if your package says it's been delivered and you can't find it, first contact your post office and have them search for it. if they're unable to find it, try to have them send you a written notice saying it's missing.

2. message me with the notice and/or about what steps were taken to recover the package. if your package was damaged, then please include photos of the damage!

3. be patient! I'll be filing the claim, and updating you if any further materials are needed. if it gets approved, I'll let you know and refund you right away! however, if for some reason it gets rejected and cannot be appealed, please note that there are no further steps I can take to assist you.